Rona

1. Community
2. Support Forum
3. Old Password

Hi Shivram, Welcome to Box Community and glad to help! You can go ahead and reset your password. And as you change your password, make sure you're setting up a strong password to get an access to t...

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• Rona
• August 18, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Recovery of yesterday's 8/16/23 file version

Hi Tia,  Welcome to Box Community and glad to help! Your access with your file's version history varies according to your Account type.  Note With the exception of customers of Box Governance, the ...

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• Rona
• August 18, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Sort Folders by Name

Hi Carol,  Welcome to Box Community and glad to help!  First, can we confirm your current Box App version and your Operating System? We'd love to further assist! 

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• Rona
• August 18, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Cannot edit File Request

Hi Craig,  Welcome to Box Community and glad to help!  It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay ...

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• Rona
• August 18, 2023 20:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Salesforce Data Hosted on AWS and Impact on Box

Hi there,  Welcome to Box Community and glad to help!  With Salesforce moving on with AWS. Please be informed that it would not take any effect on your Box integration with Salesforce.  Hope it ans...

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• Rona
• August 18, 2023 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restore Deleted Box Folder

Hi Tiffany,  Welcome to Box Community and glad to help!  To address your issue with your shared folders kindly reach out to your internal helpdesk team for assistance. If they need Product Support ...

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• Rona
• August 18, 2023 20:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Forgot my password

Hi Amy, Welcome to Box Community and glad to help! You can go ahead and reset your password. And as you change your password, make sure you're setting up a strong password to get an access to this...

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• Rona
• August 18, 2023 20:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Download you met your quota

Hi Candy,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting!

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• Rona
• August 18, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Verification Email expired

Hi Chance,  Welcome to Box Community and glad to help!  You could generate a new link for your verification email once your link has expired.  Hope it helps!   

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• Rona
• August 18, 2023 20:16
• 0 votes

1. Community
2. Support Forum
3. box sync app synching time cycle

Hi there,  Welcome to Box Community and glad to help!  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (tho...

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• Rona
• August 18, 2023 19:51
• 0 votes