Rona

1. Community
2. Support Forum
3. Reset 2FA for one of our user

Hi there,  Welcome to Box Community and glad to help!  It's better if you could have the affected user to contact our team with his log in issue.  Can you please have the user to join us through ht...

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• Rona
• July 25, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. 2-Step Verification Code no longer being sent to User via Text

Hi Sean,  Welcome to Box Community and glad to help!  It's better if you could have the affected user to contact our team with his log in issue.  Can you please have the user to join us through htt...

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• Rona
• July 25, 2023 21:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Henrique,  Welcome to Box Community and I’m here to help! To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here accordin...

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• Rona
• July 25, 2023 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel my subscription

Hi Shahram,  Welcome to Box Community and glad to help!  We do not recommend posting your personal data in this  public forum such as your email address. This is to keep your data private and secur...

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• Rona
• July 25, 2023 21:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Mike,  Welcome to Box Community and glad to help!  For better assistance, you may proceed and email us via cancel@box.com.  Hope it helps! 

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• Rona
• July 25, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Invite Existing Free Box User to Enterprise Box and the Invite Message

Hi Debra,  Welcome to Box Community and glad to help!  You're correct. It will only upgrade the user's account from the personal account he/she used to have to enterprise. With that, rest assured t...

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• Rona
• July 25, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. URGENT ASSISTANCE NEEDED

Hi Daniel,  Welcome to Box Community and glad to help!  Posting your contact number in this public forum is not encouraged. This is to keep your personal data private and secured.  Meanwhile, can y...

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• Rona
• July 25, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. Request to run a script to fix the data inaccuracy issues around user storage size, folder size, and file counts

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 25, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Search in Windows Explorer

Hi Bryan,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will be in touch through email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 25, 2023 20:05
• -1 votes

1. Community
2. Support Forum
3. NO SMS Authentication code sent

Hi Thomas,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will be in touch through email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 25, 2023 19:59
• 0 votes