Rona

1. Community
2. Support Forum
3. Search function

Hi Dana,  Welcome to Box Community and glad to assist!  If you're running into search issues, please use the following troubleshooting steps:  Updating your browser to the latest version Clearing ...

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• Rona
• February 12, 2025 20:01
• 0 votes

1. Community
2. Support Forum
3. Trying to get personal files after being laid off

Hi Dom,  Welcome to Box Community and glad to assist!  At the moment, we're unable to provide access to the folders/files you previously had access to. And in order to access the file/folder, pleas...

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• Rona
• February 12, 2025 19:55
• 0 votes

1. Community
2. Support Forum
3. Updated to Business Plan and Lost Files

Hi Tyler, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 11, 2025 22:11
• 0 votes

1. Community
2. Support Forum
3. Storage is not full

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• February 11, 2025 21:46
• 0 votes

1. Community
2. Support Forum
3. Add existing user to Organisation

Hi Jordan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 11, 2025 21:44
• 0 votes

1. Community
2. Support Forum
3. CANNOT ULOAD mp4 of 450 mb !! WTF??

Hi Aurel,  Welcome to Box Community and glad to assist!  The maximum file size limit for uploads to Box varies depending on your account type: Free personal: 250 MB Starter: 2 GB Business: 5 GB Bu...

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• Rona
• February 11, 2025 21:41
• 0 votes

1. Community
2. Support Forum
3. Business plus plan with 3 users, and cannot add my other 2

Hi Lillie, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 11, 2025 21:34
• 0 votes

1. Community
2. Support Forum
3. password

Hi Imanol,  Welcome to Box Community and glad to assist!  You can follow the password reset method to setup a password for your account:  Visit https://app.box.com/reset and enter the email addres...

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• Rona
• February 11, 2025 21:31
• 0 votes

1. Community
2. Support Forum
3. 2 要素認証の設定解除

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• February 11, 2025 20:07
• 0 votes

1. Community
2. Support Forum
3. Two Factor Authentication - Reset

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 11, 2025 20:02
• 0 votes