Rona

1. Community
2. Support Forum
3. Acces to Boxes shared to me by the customer

Hi Victor,  Welcome to  Box Community and glad to assist!  Note: We've removed the shared links you posted in this pubic forum. This is to keep your data private and secured, hope you won't mind.  ...

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• Rona
• June 08, 2023 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Problem with Videos uploaded to Box recently...

Hi Adrienne,  Welcome to Box Community and glad to assist!  To help fix the issue, Is this recurring in every videos you uploaded?  What if you upload it in your mobile device's browser and not in...

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• Rona
• June 08, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Transfer files from local computer to a new box account

Hi Rob,  Welcome to Box Community and glad to assist!  There's two ways you can upload your contents:  Install Box Drive and move your local folders to your local Box folder.  Upload to Box With ...

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• Rona
• June 08, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Not able to add two accounts

Hi Samantha,  Welcome to Box Community and glad to assist!  It appears that you're already working with our Support team through email. Please keep an eye to your email and we'll keep in touch.  Th...

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• Rona
• June 08, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Indexing not working

Hi Ivan,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for post...

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• Rona
• June 08, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. 支払い方法の変更の変更の仕方がわかりません。教えてください。

Hi Koshiro,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in En...

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• Rona
• June 08, 2023 21:23
• -1 votes

1. Community
2. Support Forum
3. Missing file

Hi Stefan,  Welcome to Box Community and glad to help with your missing files.  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can reco...

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• Rona
• June 08, 2023 17:30
• 0 votes

1. Community
2. Support Forum
3. Deletion

Hi Amal,  Welcome to Box Community and glad to assist!   I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posti...

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• Rona
• June 07, 2023 23:59
• 0 votes

1. Community
2. Support Forum
3. Can't reset password - no email

Hi Ron,  Welcome to Box Community and I'm here to help!  Due to your login issue I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your ...

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• Rona
• June 07, 2023 23:28
• 0 votes

1. Community
2. Support Forum
3. Storage Reset

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 07, 2023 23:22
• 0 votes