Rona

1. Community
2. Support Forum
3. Upgrade Storage

Hi Cathy,  Welcome to Box Community and glad to assist!  Looks like you're looking to upgrade your Box subscription. For assistance, you can chat with our Sales team via box.com/pricing.  Thanks fo...

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• Rona
• February 04, 2025 23:26
• 0 votes

1. Community
2. Support Forum
3. Editors without Upload abilities

Hi Hannah, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 04, 2025 23:22
• 0 votes

1. Community
2. Support Forum
3. Old number on account

Hi Steffan,  Welcome to Box Community and glad to assist!  To add a phone number in your Box account:  Log in to box.com and navigate to 'View Profile.' Click 'Edit Information' and set your phone...

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• Rona
• February 04, 2025 23:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. アカウント削除のお願い　delete the account

Hi there,  Welcome to Box Community and glad to assist!  Is there something wrong with the email used to setup this account? I'm afraid, we cannnot initiate to delete the user's account in the back...

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• Rona
• February 04, 2025 22:59
• Edited
• -1 votes

1. Community
2. Support Forum
3. Delete a Co-Admin and Primary Admin

Hi Steve, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 04, 2025 22:49
• 0 votes

1. Community
2. Support Forum
3. Add additional domain

Hi Nick,  Welcome to Box Community and glad to assist!  Adding a managed domain consists of three separate tasks: Add the domain and get a unique code (also known as a hash). Create a new DNS reco...

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• Rona
• February 04, 2025 22:47
• 0 votes

1. Community
2. Support Forum
3. D/load Link Working For Me, But Not For Anyone Else

Hi Laurence,  Welcome to Box Community and glad to assist!  If you are encountering problems downloading files, we recommend that you try: Updating your browser to the latest version Clearing your...

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• Rona
• February 04, 2025 22:33
• 0 votes

1. Community
2. Support Forum
3. New User Email Not Sending

Hi Sarah,  Welcome to Box Community and glad to assist!  Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in ...

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• Rona
• February 04, 2025 22:26
• 0 votes

1. Community
2. Support Forum
3. Lost access to account BOX with 2FA enable and not working on device iphone of the user . Asking reset for user of my network corporate.

Hi Nicola, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• February 04, 2025 22:22
• 0 votes

1. Community
2. Support Forum
3. File Request

Hi there,  Welcome to Box Community and glad to assist!  File request link is only made available for Business Plan users and above. Also, external collaborators cannot create file request link eve...

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• Rona
• February 04, 2025 22:19
• 0 votes