Rona

1. Community
2. Support Forum
3. Cancel

Hi Franklin,  Welcome to Box Community and we're glad to assist!  Looking at your details, it shows that you've already created a ticket for your cancellation request. We will surely keep in touch ...

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• Rona
• May 31, 2023 21:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage is not available accross all devices.

Hi Henry,  Welcome to Box Community and I'm here to help with your storage issue.  Looking at your account, you have reached your storage limit of 10GB. To verify, log in to box.com> Account Settin...

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• Rona
• May 31, 2023 21:47
• 0 votes

1. Community
2. Support Forum
3. "Error Trying to Add Email to Your Account" with Secondary Email

Hi there,  Welcome to Box Community and we're here to assist!  We'd also like to get a closer look and I went ahead and opened a new ticket. A member of our team will get in touch shortly and pleas...

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• Rona
• May 31, 2023 21:43
• 0 votes

1. Community
2. Support Forum
3. Difference between file request and uploader access rights

Hi Ayushman,  Welcome to Box Community and we're glad to assist!  Looking at your details, it shows that you've already worked with our Support team through live chat. If you have additional concer...

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• Rona
• May 31, 2023 21:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. I am not receiveing notication emails

Hi there,  Welcome to Box Community and glad to help about notifications! Note: We've removed your email address from this public post to keep your personal data private and secured. Upon checking ...

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• Rona
• May 31, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Missing folder and i can't find it in delete folder

Hi there,  Welcome to Box Community and glad to help!  I can see that you've already worked with our Support team via email.  Thanks for posting! 

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• Rona
• May 31, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. How do you switch owners

Hi Sara,  Welcome to Box Community and I'm here to help!  To put it into context, are you taking ownership of an account or a certain Box folder?  We'd love to hear back from you! 

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• Rona
• May 31, 2023 20:46
• 0 votes

1. Community
2. Support Forum
3. Restore Box documents

Hi Archana,  Welcome to Box Community and glad to help with your missing content!  Currently, the owner of the shared link is inactive. Please reach out to your Admin.  Identify who your Admin is:...

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• Rona
• May 31, 2023 19:31
• 0 votes

1. Community
2. Support Forum
3. time data is available

Hi Sabrina,  Welcome to Box Community and glad to assist!  You content will remain unless you initiate to delete your content and while your Box account remains active (not deleted/cancelled) .  Ho...

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• Rona
• May 31, 2023 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive has encountered a problem that requires you to manually reset Box Drive.

Hi Manu,  Welcome to Box Community and glad to assist with your Box Drive issue.  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your...

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• Rona
• May 31, 2023 19:24
• 0 votes