Rona

1. Community
2. Support Forum
3. Folder Size Details

Hi Richard,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for p...

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• Rona
• May 30, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Files showing as zero bytes on one computer and accurate on other, same BOX acct

Hi Everyone,  Welcome to Box Community and I'm here to assist!  We highly recommend updating your Box Drive to help fix this type of error. And here's our helpful article for the additional details...

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• Rona
• May 30, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. File upload error for Apple users. Upload 0kb cloud files

Hi Everyone,  Welcome to Box Community and I'm here to assist!  We highly recommend updating your Box Drive to help fix this type of error. And here's our helpful article for the additional details...

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• Rona
• May 30, 2023 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Limit reached, but files do not add up to limit

Hi Praveen,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• May 30, 2023 21:02
• 0 votes

1. Community
2. Support Forum
3. Box drive dont work

Hi Paulo,  Welcome to Box Community and I’m here to help! Did you get an error while using Box Drive? If yes, can you take a screenshot and post it here?  We'd love to hear back from you! 

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• Rona
• May 30, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Can not receive notifcation emails

Hi there,  Welcome to Box Community and I’m here to help! Note: To keep your data private and secured, we've removed your email address from this post.  We've checked your email address and it's no...

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• Rona
• May 30, 2023 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi Hannah,  Welcome to Box Community and I’m here to help! Collaborators are not be notified if they were removed from the shared folder. I'm afraid you will need to have access to the owner's Box ...

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• Rona
• May 30, 2023 00:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email verification link expiredResend

Hi Dean,  Welcome to Box Community and I’m here to help! To trigger a new verification email, please head over to this link. Hope it helps! 

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• Rona
• May 30, 2023 00:06
• 0 votes

1. Community
2. Support Forum
3. Mr

Hi Anmar,  Welcome to Box Community and I’m here to help! It appears that you've managed to downgrade your Box account with our support team through email.  Thanks for posting! 

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• Rona
• May 30, 2023 00:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. domain change

Hi there,  Welcome to Box Community and I’m here to help! You may proceed and update your primary email address:  To add an email address: Click Add More Emails. Enter a valid email address. Clic...

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• Rona
• May 30, 2023 00:00
• 0 votes