Rona

1. Community
2. Support Forum
3. Not able to accept collaboration invite

Hi Emelin,  Welcome to Box Community and I’m here to help! Please accept your pending invite sent to your Box account. If you can't find the folder/file you're supposed to have access to. Kindly co...

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• Rona
• May 16, 2023 14:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload failed

Hi Kiril,  Welcome to Box Community and I’m here to help! Note: To keep your data private and secured I've removed your email address from this post.  As for your upload issue, you may be uploading...

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• Rona
• May 15, 2023 23:04
• 0 votes

1. Community
2. Support Forum
3. Cancel suscription

Hi Sofia,  Welcome to Box Community and I’m here to help! For the self-serve option to end your Box subscription, please feel free to follow the instructions here according to your account type. Me...

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• Rona
• May 15, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Reset 2FA

Hi there,  Welcome to Box Community and I'm here to help!  To help with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an e...

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• Rona
• May 15, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. Box Storage Not Full, Won't Update

Hi Alyssa,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 15, 2023 22:51
• 0 votes

1. Community
2. Support Forum
3. Creating box account

Hi Anthony,  Welcome to Box Community and I’m here to help! Since you've received the message that your confirmation email has expired. You may generate a new one through https://account.box.com/lo...

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• Rona
• May 15, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. New outbound collaborations report cannot be scheduled? Missed opportunity?

Hi Ronald,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

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• Rona
• May 15, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Unable to set password with signup from google account 

Hi Corey,  Welcome to Box Community and I'm here to help!  To help with your login, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to ...

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• Rona
• May 15, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi Tracey,  Welcome to Box Community and I’m here to help! In locating your missing files you must identify if this is your owned content or just collaborated with. If it's the latter, you might ha...

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• Rona
• May 15, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Is Box.com link in events page leading to fraudulent site?

Hi Hugo,  Welcome to Box Community and I’m here to help! Please keep an eye to your email while we're investigating on this issue that you reported. Our team will keep in touch as soon as possible....

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• Rona
• May 15, 2023 22:05
• 0 votes