Rona

1. Community
2. Support Forum
3. Shared Folder Permissions

Hi Rebecca,  Welcome to Box Community!  To allow editing permission in shared links, you may want to verify if it's confirgured in Enterprise Setings. To access shared link settings from an Admin o...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Accessing nested content via shared link with vanity URL for existing collaborators

Hi Brian,  Welcome to Box Community!  To get a closer look I've opened a new case and please lookout for further communications from Box Product Support team through email. Safe weekend ahead and t...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. painfully slow uploads

Hi Sarah,  Welcome to Box Community!  To fix your slow uploads issue, please try these troubleshooting steps. Please ensure your web browser is the latest version of Internet Explorer, Safari, Fir...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Details on API

Hi Nikhil,  Good day!  This would be a great conversation with our Sales team here to discuss the availability of this feature in your chosen subscription.  Happy Friday! 

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Details on API

Hi Nikhil,  Welcome to Box Community!  Upon checking this feature is only available for Premier users and is currently unavailable for Individual users, apologies for the limitation. Meanwhile, it ...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Cannot open box link

Hi Nick,  Welcome to Box Community!  Your Shared link is only accessible for invited collaborators, please make sure you're a collaborator in this folder to access it. Alternately, you may reach ou...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. ALL my files was deleted

Hi Eros,  Welcome to Box Community!  You may restore your deleted contents by going to your trash. Note: Your deleted contents can only last for a certain amount of time in trash and the default pe...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. New user not receiving email to set up account in Box

Hi Sharon,  Welcome to Box Community!  We've opened a case for this inquiry and someone will send you an email to assist. Kindly lookout for further communication from Box Product Support team. Tha...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. File access

Hi Philippa,  Welcome to Box Community!  If the shared files/folders are missing despite using your search bar to find them. Please reach out to the file/folder owner to verify if you still have ac...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. shared links

Hi there,  Welcome to Box Community!  The user who enabled the shared links in question have to disable them each, manually. Thanks for posting!

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• Rona
• 2 years ago
• Edited
• 0 votes