Rona

1. Community
2. Support Forum
3. Files Deleted in Dec 2022 - trying to restore. Is this possible?

Hi Matt,  Welcome to Box Community and glad to help! Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. With this information, we can't gu...

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. 1tb of space on the enterprise plan

Hi Dawid, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Box Drive asked for restart to finish update and about to quit, but everytime I restart, the problem persists and the Drive is not working.

Hi Mengchen, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• 1 year ago
• Edited
• -2 votes

1. Community
2. Support Forum
3. A list of all collaborators including sub-folders

Hi Thao,  Welcome to Box Community and glad to help!  To get the list of your collaborators in a folder:  Open the appropriate folder. You will see a list of collaborators in the right-hand sideba...

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• Rona
• 1 year ago
• -2 votes

1. Community
2. Support Forum
3. Can't access shared folder due to strong password requirement. Google SSO issue

Hi Lindsey, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. WHERE IS MY FILES?

Hi Jorge,  Welcome to Box Community and glad to help! Are these deleted files your own or those you collaborated with? If it's the latter, kindly get in touch with the file owner to restore it. Mea...

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• Rona
• 1 year ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Transfer Ownership

Hello there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. I had 50GB of space before I upgraded my account

Hi Rafael,  Welcome to Box Community and glad to help!  To understand how your storage limit varies, please get in touch with our Billing team through billing@box.com. Thanks for posting!

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• Rona
• 1 year ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Combine 2 separate Box accounts

Hi Rachel,  Welcome to Box Community and happy to assist! As of this message, you can't combine two different (individual) Box accounts.  Thanks for posting!

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Lost files after upgrading

Hi Kanica,  Welcome to Box Community and glad to help! It shows that you're already working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• 1 year ago
• 0 votes