Rona

1. Community
2. Support Forum
3. Box Sign App Not Showing up

Hi there,  Welcome to Box Community!  To utilize Box Sign please make sure you've enabled. And to check:  To change which of your users have Box Sign enabled or disabled: In the left sidebar of th...

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• Rona
• February 02, 2023 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Tags on files and folders not visible!

Hi Allison,  Welcome to Box Community!  I can see that you're already working with our teammate through email. Our Box product support team are on it and we would appreciate your reply in the threa...

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• Rona
• February 02, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. "We're sorry, your account is unable to preview this file type" Error in Preview

Hi Marco,  Welcome to Box Community!  Certain file type previews are only available to Business level Box accounts and above. Free or personal users can preview files owned by these accounts. And k...

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• Rona
• February 02, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Folder Modified Dates Not Updating

Hi there,  Welcome to Box Community!  The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ran the script that wil...

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• Rona
• February 02, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Disable 2 factor authentication

Hi Sergio,  Welcome to Box Community!  I've opened a new case for your request to disable your MFA. Please keep an eye to your email as someone from Box Product Support will reach out to assist.  T...

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• Rona
• February 01, 2023 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder still shows 0 file after someone posted a file

Hi there,  Welcome to Box Community!  We've ran a script to fix your incorrect file counts and apologies for your trouble. This is to ensure that you're seeing the correct file counts in your respe...

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• Rona
• February 01, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. PC Supervisor

Hi Kathi,  Welcome to Box Community!  You can delete her folders by permanently deleting the user's Box account. And feel free to contact your main Admin to accomplish it and here's how.  Hope it h...

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• Rona
• January 13, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Password reset

Hi James,  Welcome to Box Community!  I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a n...

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• Rona
• January 13, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. most of people in China fail to open,upload,download and edit on box website

Hi Diana,  Welcome to Box Community!  I can see that you've already opened an existing case regarding your Box access in China. Please keep an eye on your existing case as our specialist will send ...

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• Rona
• January 13, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. 2 accounts on the same Mac

Hi Nam,  Welcome to Box Community!  Please be informed that we do not recommend running Box Sync and Box Drive at the same time in a particular machine. As it may result to unknown errors, what you...

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• Rona
• September 27, 2022 01:23
• 0 votes