Rona

1. Community
2. Support Forum
3. Password reset

Hi James,  Welcome to Box Community!  I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a n...

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• Rona
• January 13, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. most of people in China fail to open,upload,download and edit on box website

Hi Diana,  Welcome to Box Community!  I can see that you've already opened an existing case regarding your Box access in China. Please keep an eye on your existing case as our specialist will send ...

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• Rona
• January 13, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. 2 accounts on the same Mac

Hi Nam,  Welcome to Box Community!  Please be informed that we do not recommend running Box Sync and Box Drive at the same time in a particular machine. As it may result to unknown errors, what you...

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• Rona
• September 27, 2022 01:23
• 0 votes

1. Community
2. Support Forum
3. Show icon preview not working.

Hi Antoine,  Welcome to Box Community!  We've created a case for your Box Drive queries and someone from Product Support should get in touch via email. Thanks for posting! 

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• Rona
• September 27, 2022 01:16
• 0 votes

1. Community
2. Support Forum
3. Need to access the link owner has left the org,,,

Hi Mik,  Welcome to Box Community!  The shared link you've asked about was owned by now an inactive user. If a file owner's account was disabled his or her contents will be inaccessible for everyon...

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• Rona
• September 27, 2022 01:11
• 0 votes

1. Community
2. Support Forum
3. Reversing permissions

Hi Lance,  Welcome to Box Community!  You may run a Collaboration report beneath User Activity in which you can filter to Changed user or group role. This report will show you the times or instance...

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• Rona
• September 27, 2022 01:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Requesting Refund and Cancellation

Hi there,  Welcome to Box Community!  Seems that you've already submitted a case for your cancellation request. If you have further questions, please contact our dedicated team using cancel@box.com...

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• Rona
• September 27, 2022 00:31
• 0 votes

1. Community
2. Support Forum
3. Misc Search Results Not Showing for User

Hi Meghan,  Welcome to Box Community!  Any users with preview/view permissions could search for the file here's how. However if your viewer uploader couldn't search for the contents. Please check t...

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• Rona
• September 27, 2022 00:27
• 0 votes

1. Community
2. Support Forum
3. Downgrading of contracts

Hi there,  Welcome to Box Community! Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can vie...

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• Rona
• September 27, 2022 00:04
• 0 votes

1. Community
2. Support Forum
3. iOS iPhone cache clear?

Hi there,  Welcome to Box Community,  We've opened a case to help with your Box for iOS queries. Rest assured that someone from Product Support will get in touch via email. Thanks for posting! 

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• Rona
• September 26, 2022 23:58
• 0 votes