Rona

1. Community
2. Support Forum
3. Show icon preview not working.

Hi Antoine,  Welcome to Box Community!  We've created a case for your Box Drive queries and someone from Product Support should get in touch via email. Thanks for posting! 

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• Rona
• September 27, 2022 01:16
• 0 votes

1. Community
2. Support Forum
3. Need to access the link owner has left the org,,,

Hi Mik,  Welcome to Box Community!  The shared link you've asked about was owned by now an inactive user. If a file owner's account was disabled his or her contents will be inaccessible for everyon...

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• Rona
• September 27, 2022 01:11
• 0 votes

1. Community
2. Support Forum
3. Reversing permissions

Hi Lance,  Welcome to Box Community!  You may run a Collaboration report beneath User Activity in which you can filter to Changed user or group role. This report will show you the times or instance...

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• Rona
• September 27, 2022 01:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Requesting Refund and Cancellation

Hi there,  Welcome to Box Community!  Seems that you've already submitted a case for your cancellation request. If you have further questions, please contact our dedicated team using cancel@box.com...

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• Rona
• September 27, 2022 00:31
• 0 votes

1. Community
2. Support Forum
3. Misc Search Results Not Showing for User

Hi Meghan,  Welcome to Box Community!  Any users with preview/view permissions could search for the file here's how. However if your viewer uploader couldn't search for the contents. Please check t...

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• Rona
• September 27, 2022 00:27
• 0 votes

1. Community
2. Support Forum
3. Downgrading of contracts

Hi there,  Welcome to Box Community! Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can vie...

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• Rona
• September 27, 2022 00:04
• 0 votes

1. Community
2. Support Forum
3. iOS iPhone cache clear?

Hi there,  Welcome to Box Community,  We've opened a case to help with your Box for iOS queries. Rest assured that someone from Product Support will get in touch via email. Thanks for posting! 

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• Rona
• September 26, 2022 23:58
• 0 votes

1. Community
2. Support Forum
3. Files not syncing - how does box drive work?

Hi Shawna,  Welcome to Box Community!  We've opened a new case so we could look into your sync queries. Guaranteed that someone from Product Support team will get in touch via email. Thanks for pos...

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• Rona
• September 20, 2022 16:32
• 0 votes

1. Community
2. Support Forum
3. File count does not match- files disappearing in 1 folder

Hi Kelly,  Welcome to Box Community!  To address your file/folder counts issue I've opened a new case and we'll be in touch via email shortly. We'd love to further assist, 

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• Rona
• September 19, 2022 23:40
• 0 votes

1. Community
2. Support Forum
3. User can't see any of the files

Hi Daneshe,  Welcome to Box Community,  Adding managed user does not automatically grant them access to your Organization's contents. You must as well send a collaboration invite and here's how: To...

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• Rona
• September 19, 2022 23:33
• 0 votes