Rona

1. Community
2. Support Forum
3. iOS iPhone cache clear?

Hi there,  Welcome to Box Community,  We've opened a case to help with your Box for iOS queries. Rest assured that someone from Product Support will get in touch via email. Thanks for posting! 

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• Rona
• September 26, 2022 23:58
• 0 votes

1. Community
2. Support Forum
3. Files not syncing - how does box drive work?

Hi Shawna,  Welcome to Box Community!  We've opened a new case so we could look into your sync queries. Guaranteed that someone from Product Support team will get in touch via email. Thanks for pos...

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• Rona
• September 20, 2022 16:32
• 0 votes

1. Community
2. Support Forum
3. File count does not match- files disappearing in 1 folder

Hi Kelly,  Welcome to Box Community!  To address your file/folder counts issue I've opened a new case and we'll be in touch via email shortly. We'd love to further assist, 

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• Rona
• September 19, 2022 23:40
• 0 votes

1. Community
2. Support Forum
3. User can't see any of the files

Hi Daneshe,  Welcome to Box Community,  Adding managed user does not automatically grant them access to your Organization's contents. You must as well send a collaboration invite and here's how: To...

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• Rona
• September 19, 2022 23:33
• 0 votes

1. Community
2. Support Forum
3. Setting due dates in Box Notes

Hi Kenzie,  Welcome to Box Community!  What is it that you're trying to create in Box Notes, perhaps are you referring to a task and expiration date of a particular Box Notes?  We'd love to hear ba...

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• Rona
• September 19, 2022 23:21
• 0 votes

1. Community
2. Support Forum
3. When inviting collaborators- URLs not support message error message occurs

Hi Kristie,  Welcome to Box Community!  You seem to be sending an invite message along with your collaboration invite. Currently, can you review your invite message and make sure to remove the URL ...

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• Rona
• September 19, 2022 20:56
• 0 votes

1. Community
2. Support Forum
3. Shared Folder Permissions

Hi Rebecca,  Welcome to Box Community!  To allow editing permission in shared links, you may want to verify if it's confirgured in Enterprise Setings. To access shared link settings from an Admin o...

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• Rona
• September 16, 2022 23:20
• 0 votes

1. Community
2. Support Forum
3. Accessing nested content via shared link with vanity URL for existing collaborators

Hi Brian,  Welcome to Box Community!  To get a closer look I've opened a new case and please lookout for further communications from Box Product Support team through email. Safe weekend ahead and t...

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• Rona
• September 16, 2022 22:57
• 0 votes

1. Community
2. Support Forum
3. painfully slow uploads

Hi Sarah,  Welcome to Box Community!  To fix your slow uploads issue, please try these troubleshooting steps. Please ensure your web browser is the latest version of Internet Explorer, Safari, Fir...

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• Rona
• September 16, 2022 22:52
• 0 votes

1. Community
2. Support Forum
3. Details on API

Hi Nikhil,  Good day!  This would be a great conversation with our Sales team here to discuss the availability of this feature in your chosen subscription.  Happy Friday! 

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• Rona
• September 16, 2022 21:15
• 0 votes