Rona

1. Community
2. Support Forum
3. Cancel Account

Hi Sara,  Welcome to Box Community! You may cancel your Box account by following the steps below:  1. Sign into your Box.com account 2. Visit https://app.box.com/master/settings/accountBilling 3. U...

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• Rona
• May 20, 2022 21:14
• 0 votes

1. Community
2. Support Forum
3. Transfer Ownership from someone that left the company

Hi Juliana,  Welcome to Box Community!  Transferring the foder ownership can only be inititated by the current folder owner. Meanwhile, if the folder owner is no longer active and part of your Orga...

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• Rona
• February 25, 2022 22:08
• 0 votes

1. Community
2. Support Forum
3. Domain & Email Address Change

Hi Joshua,  Welcome to Box Community!  I opened a case for this inquiry and someone from the Box support team would reach out to assist you through email.  Thanks for posting! 

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• Rona
• February 25, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. Invoice - VAT Number / Company ID

Hi Maciej,  Welcome to Box Community!  I opened a new case for our Billing team to provide further assistance. Someone will get in touch and please lookout for their email.  Stay well and thanks fo...

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• Rona
• December 27, 2021 22:44
• 0 votes

1. Community
2. Support Forum
3. Unable to upload file but still have space left

Hi Arbiter,  Welcome to Box Community!  Given the space you currently have you may be uploading file(s) to one of your collaborated folders. Please note that your folder storage is counted against ...

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• Rona
• December 27, 2021 22:34
• 0 votes

1. Community
2. Support Forum
3. Is there a limit to the number of external users?

Hi Paul,  Welcome to Box Community! Users on Business Plus, Enterprise or Enterprise Plus has unlimited external collaborators without paying extra. To check your Account Type, please head on to Ac...

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• Rona
• December 27, 2021 22:12
• 0 votes

1. Community
2. Support Forum
3. Collaboration via domain name?

Hi Paul,  Welcome to Box Community!  You may invite users with active Box accounts to collaborate in your folders through collaboration invite. Meanwhile, in event that you experience issues inviti...

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• Rona
• December 27, 2021 21:56
• 0 votes

1. Community
2. Support Forum
3. I need a Refund Immediatly

Hi there,  Welcome to the Box Community! This would be something our Billing team can discuss and assists you. Looks like you've already opened a new case for our billing support and someone will r...

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• Rona
• December 27, 2021 21:10
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi Jenifer,  Welcome to Box Community!  I opened a case for your cancellation request and rest assured that one of our colleagues will reach out through email for assistance.  Thanks for posting an...

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• Rona
• October 25, 2021 19:10
• 0 votes

1. Community
2. Support Forum
3. I NEED TO CANCEL

Hi Michelle,  Welcome to Box Community!  For account cancellation please follow the steps in this page.  Thanks for posting and stay well, 

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• Rona
• October 25, 2021 19:03
• 0 votes