France

1. Community
2. Support Forum
3. unable to verify email address

Hi Liz,  Welcome to the Box Community, I'm happy to help! Could you try clearing your browser cache and then logging in to your Box account using this link: https://account.box.com/login with your ...

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• France
• July 19, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. Unable to complete registration due to payment detail error.

Hi BA,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue completing your registration for an Enterprise account. Please go ahead and send an email to Box Bill...

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• France
• July 19, 2022 19:03
• 0 votes

1. Community
2. Support Forum
3. Storage amount error

Hi Toko,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the corre...

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• France
• July 19, 2022 19:01
• 0 votes

1. Community
2. Support Forum
3. I cannot upgrade to Box Business or Box Starter

Hi Ryoko,  Welcome to the Box Community. I understand that you would like to upgrade your Personal Box to a Business or Starter plan, I'm happy to help! Please go ahead and send an email to Box Bil...

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• France
• July 19, 2022 18:53
• 0 votes

1. Community
2. Support Forum
3. I lost content in a shared folder

Hi Sariga,  Welcome to the Box Community, I'm happy to help! To confirm, are you the owner of the Shared folder or is it owned by someone else? If a file is missing on a shared folder that you own,...

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• France
• July 19, 2022 18:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unreal Engine Project Files Failed Uploading

Hi Luca, Welcome to the Box Community, I'm happy to help! Have you checked out this article on Troubleshooting Uploads to Box? This may be relevant to your problem with the next steps. If this did ...

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• France
• July 19, 2022 18:38
• 0 votes

1. Community
2. Support Forum
3. Owner of Box doc

Hi Keith,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue accessing a document from a Shared link. It looks like you are part of an organization that requir...

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• France
• July 19, 2022 18:15
• 0 votes

1. Community
2. Support Forum
3. Inaccurate file storage assessment

Hi Kelly,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• July 18, 2022 22:23
• 0 votes

1. Community
2. Support Forum
3. Box Relay - send to external email address

Hi Andre,  Welcome to the Box Community, I'm happy to help! This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone a...

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• France
• July 18, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. Can't download large folders

Hi Ostrovvv,  Welcome to the Box Community, I'm happy to help! You must have a Box account that is part of an Enterprise Plus account in order for you to use the 150 GB file size limit. Otherwise, ...

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• France
• July 18, 2022 21:01
• Edited
• 0 votes