France

1. Community
2. Support Forum
3. Box Desktop app stopped syncing files

Hi Meghan,  Welcome to the Box Community, I'm happy to help! To clarify, are you using two different Box accounts for your jobs? If yes, you will have to logout from one account first should you ne...

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• France
• May 25, 2022 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2FA codes

Hi Daniel,  Welcome to the Box Community! I'm glad to hear that you can now access and login to your Box account. If you encounter any issue or have questions regarding Box, please let us know and ...

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• France
• May 25, 2022 20:48
• 0 votes

1. Community
2. Support Forum
3. How do you know if Box.com app on Windows is using your HD space?

Hi Peter,  Welcome to the Box Community, I'm happy to help! It sounds like you are using Box Drive on your computer, and to verify the actual local space that Box Drive takes up on your device, exa...

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• France
• May 25, 2022 20:35
• 0 votes

1. Community
2. Support Forum
3. Receive Error when sharing folders and uploading documents

Hi Alison,  Welcome to the Box Community, I'm happy to help! Could you provide more details about the issues that you encounter? Do you see any error message, can you share a screenshot here so we ...

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• France
• May 25, 2022 20:29
• 0 votes

1. Community
2. Support Forum
3. Firm name change

Hi Jacki,  Welcome to the Box Community, I'm happy to help! Please follow the steps in this article should you need to change your company's domain or subdomain: https://support.box.com/hc/en-us/ar...

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• France
• May 25, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Cannot access any files at all.

Hi George,  Welcome to the Box Community, I'm happy to help! Did you receive an invitation to collaborate in those contents or did you receive a Shared link? To know the different between collabora...

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• France
• May 25, 2022 20:20
• 0 votes

1. Community
2. Support Forum
3. (URGENT!!!!) Files and Folders Disappeared

Hi there,  Welcome to the Box Community! To confirm, do you own the missing folder or is this a collaborative folder owned by someone else? If a collaborative folder that you do not own is missing ...

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• France
• May 25, 2022 20:11
• 0 votes

1. Community
2. Support Forum
3. Not saving photo docs

HI Nicole,  Welcome to the Box Community,  It sounds like you are using a Windows Store Application which is not supported by Box Drive. Windows Store Applications (Photos, Office, etc.): Users ar...

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• France
• May 25, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Global permission changes

Hi Matt,  Welcome to the Box Community, I'm happy to help! There is currently no feature that will change the collaborator permission in bulk or globally in the Box WebApp. However, you may want to...

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• France
• May 24, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. So BOX does not work in Macs?

Hi Oscar,  Welcome to the Box Community, I'm happy to help address this! Although it is true that Box Sync app is not supported on M1 Mac devices,  Box Drive which is another Box desktop app is. Bo...

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• France
• May 24, 2022 19:35
• 0 votes