France

1. Community
2. Support Forum
3. File Upload

Hi Sean,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Product Support on your behalf for this request.   You should be re...

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• France
• April 19, 2022 20:12
• 0 votes

1. Community
2. Support Forum
3. Unable to see any folder under the study

Hi Pratibha,  Welcome to the Box Community, I'm happy to help! If you are not seeing items on a folder that was shared to you, I recommend reaching out to it's owner to check if they have made chan...

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• France
• April 19, 2022 20:04
• 0 votes

1. Community
2. Support Forum
3. How do I keep access to a folder to upload BIG video files but NOT have them download onto my computer?

Hi Riley,  Welcome to the Box Community, I'm happy to help! You can manually download those videos using the download button in Box, or if you need to do occasional  bulk upload or download of file...

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• France
• April 19, 2022 19:57
• 0 votes

1. Community
2. Support Forum
3. My phone number is read as INVALID. Why?

Hi Effie,  I'm glad you've successfully setup 2FA this time. I appreciate your feedback and will definitely forward it to our documentations team. The Box desktop app is just another means to acces...

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• France
• April 18, 2022 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Pan, Zoom, and Select while Viewing PDF Documents

Hi Shannon,  Welcome to the Box Community! It looks like these functions do not work when using a mouse scroll wheel when on Box Preview. I would suggest opening your file with your installed edit ...

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• France
• April 18, 2022 20:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Will my account be recycled if I don't log in for a long time

Hi there,  Welcome to the Box Community, I'm happy to help! Box do not deactivate an account after certain period of inactivity. As long as your account is Active, it will remain active even...

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• France
• April 18, 2022 19:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. My phone number is read as INVALID. Why?

Hi Effie,  Welcome to the Box Community, I'm happy to help! Please make sure to follow the steps in this article on setting up 2 FA with SMS: https://support.box.com/hc/en-us/articles/360043697154-...

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• France
• April 18, 2022 19:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. can I filter files by size?

Hi Hugh,  Welcome to the Box Community! If you are looking to filter your files by size, this should be possible with Box Search function. For details, please take a look at this article: https://s...

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• France
• April 18, 2022 19:42
• 0 votes

1. Community
2. Support Forum
3. About Refunds... I was charged and debited while my account was closed.

Hi Hoshi,  Welcome to the Box Community! This issue would be best addressed with our Billing team as this would require specific account information. I see that you already have an open ticket for ...

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• France
• April 18, 2022 19:18
• 0 votes

1. Community
2. Support Forum
3. Missing Space in my Box account

Hi there, Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account. You should now be seeing the co...

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• France
• April 18, 2022 19:12
• 0 votes