France

1. Community
2. Support Forum
3. Downgrading Service

Hi Henry, Welcome to the Box Community! If you are looking to downgrade your Box subscription, please go ahead and send an email to Box Cancellations team at cancel@box.com. Account administrators...

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• France
• April 07, 2022 19:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. 3 months' files disappeared

Hi there,  Welcome to the Box Community, I'm happy to help! Do you own the files that disappeared or were these owned by someone else? I can't find a folder I was collaborating on and it's not in ...

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• France
• April 07, 2022 19:05
• 0 votes

1. Community
2. Support Forum
3. Is there a way to export all files in a folder including the password set for each one of them?

Hi Iris,  Welcome to the Box Community!   The feature you are inquiring is currently not supported with Box Reporting. I appreciate your feedback and would highly recommend that you send this dire...

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• France
• April 07, 2022 19:01
• 0 votes

1. Community
2. Support Forum
3. Cannot create a new account

Hi Scott,  Welcome to the Box Community! Can you have the affected person try this on other browsers and see if the same issue occur? If the issue persists, do you mind sharing a screenshot of the ...

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• France
• April 13, 2022 20:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Somebody changed my password. I wanted to audit that action

Hi Leo,  Welcome to the Box Community, I'm happy to help! The information you wish to audit cannot be changed and are recorded based on the login activity on the account. You can only update those ...

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• France
• April 07, 2022 18:32
• 0 votes

1. Community
2. Support Forum
3. Canncel Subscription

Hi Trevor,  Welcome to the Box Community! I'm sorry to hear that you would like to cancel your Box subscription. If you would like to proceed in cancelling your account with Box, please go ahead an...

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• France
• April 07, 2022 18:25
• 0 votes

1. Community
2. Support Forum
3. Limit users of a file to one at once

Hi Yoeri,  Welcome to the Box Community,I'm happy to help! We have some recommendations that might help achieve your goal to limit to only one person at a time when working on a document in Box. Yo...

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• France
• April 06, 2022 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Michael, Thanks for following up! I checked your profile and I see that your email is linked to a Personal Lite Account. If my hunch is correct, it's likely that the person who shared this link ...

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• France
• April 06, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. Tags not working in bod

Hi Lynne,  Welcome to the Box Community. I understand that the color tags is no longer working in your Box Drive after updating your mac to macOS Monterey, I'm happy to help address this issue!In t...

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• France
• April 06, 2022 20:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't install Box Drive Mac OS Mojave

Hi Jim,  Welcome to the Box Community! It looks like you are running an unsupported macOS version for Box Drive. Box Desktop application such as Box Drive supports the two latest major versions: ma...

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• France
• April 06, 2022 19:55
• 0 votes