France

1. Community
2. Support Forum
3. Error message adding a collaborator

Hi Theresa,  Welcome to the Box Community! This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have...

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• France
• April 01, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Box tools is not working correctly anymore - daily de-installation and reinstallation needed

Hi Alex, Welcome to the Box Community, I'm happy to help! The issue you encounter can happen if your network or computer environment prevents Box.com from communicating with Box Edit. Box Edit uses...

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• France
• April 01, 2022 20:28
• 0 votes

1. Community
2. Support Forum
3. Opps! we cannot seem you find the page you are looking for

Hi Kelly and Michael,  Welcome to the Box Community, I'm happy to help! The issue that you encounter may be related to this article: https://support.box.com/hc/en-us/articles/360043693194-Unable-to...

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• France
• April 01, 2022 22:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Delete and rename options not available in shared box

Hi Sarah,  Welcome to the Box Community, I'm happy to help! You may not have the necessary permission to make these actions in a collaborative content. You must be the Owner of the content or with ...

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• France
• April 01, 2022 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Merging 2 emails in to one box account

Hi Rob,  Thanks for reaching out and for joining on this thread! I see that you've already submitted a ticket for this issue and our support representative already addressed this issues. Please rea...

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• France
• April 01, 2022 18:52
• 0 votes

1. Community
2. Support Forum
3. Cannot invite external users to collaborate

Hey, Alejandro! I'm glad to hear that the issue is now resolved! Many thanks for reaching out and for your participation in the forum! Regards, 

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• France
• April 01, 2022 18:45
• 0 votes

1. Community
2. Support Forum
3. Reset Password Confirmation or new account confirmation

Hi there,  Welcome to the Box Community! Please refrain from posting your personal information such as emails in this forum as this is open to the public. I went ahead and submitted a ticket for th...

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• France
• April 01, 2022 21:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box relay see who made request

Hi Ellen,  Welcome to the Box Community! This would be something our Product Support team can investigate with you and may require specific account information. I've gone ahead and created a tick...

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• France
• March 31, 2022 22:13
• 0 votes

1. Community
2. Support Forum
3. Changing the address where the invoice goes

HI Michael,  Welcome to the Box Community! Account Administrators can update their billing contact details following the steps in this article: https://support.box.com/hc/en-us/articles/15000032629...

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• France
• March 31, 2022 22:05
• 0 votes

1. Community
2. Support Forum
3. Someone is trying to access my account.

Hi Christina,  Welcome to the Box Community! Someone might be trying to access your account or it's also possible that another user is setting up 2FA and mistakenly entered the wrong phone number. ...

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• France
• March 31, 2022 22:02
• 0 votes