France

1. Community
2. Support Forum
3. Restoring from a point in time

Hi Admin,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that ...

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• France
• January 23, 2023 18:15
• 0 votes

1. Community
2. Support Forum
3. ACTIVATE DOWNLOAD OPTION FAILING

Hi Rafael,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• January 23, 2023 18:13
• 0 votes

1. Community
2. Support Forum
3. Using FTP with External Users

Hi Yehoshua,  Welcome to the Box Community, I'm happy to help! Please be advised that using FTP with Box is available only to Business and Enterprise accounts. This is feature is not available for ...

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• France
• January 23, 2023 17:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request.

Hi Brook,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issues upgrading your account. To assist on this, kindly reach out to billing@box.com and someone f...

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• France
• January 20, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Copy one file to multiple folders

Hi Jeff,  Welcome to the Box Community, I'm happy to help! This is actually the expected behavior when copying files in Box. You will only be allowed to copy the item into 1 folder at a time. If th...

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• France
• January 20, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi Filipe,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• January 20, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. storage is not be cleared

Hi Masatsugu,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• January 20, 2023 21:58
• 0 votes

1. Community
2. Support Forum
3. BOX Drive error

Hi Masatsugu,  Welcome to the Box Community, I'm happy to help! Can you follow the steps in this article to manually reset Box Drive?: https://support.box.com/hc/en-us/articles/360043697494-Using-B...

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• France
• January 20, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Excel scroll bars too narrow in web portal view

Hi David,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• January 20, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. Files Are Missing

Hi Everyone,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing files on your account or are these collaborative contents owned by someone else? If a collaborative...

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• France
• January 20, 2023 22:47
• Edited
• 0 votes