France

1. Community
2. Support Forum
3. "Enable Box Sync" User Setting- is this applicable to Box Drive too?

Hi Kim,  Welcome to the Box Community! This User setting is specific only to Box Sync and does not apply for Box Drive, and at present there is no equivalent setting for Box Drive. Thanks for reach...

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• France
• January 26, 2022 19:18
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1. Community
2. Support Forum
3. Change invoice

Hi Karen,  Welcome to the Box Community! Kindly have your Primary Administrator follow the steps in this article on how to update your billing contact details:  https://support.box.com/hc/en-us/ar...

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• France
• January 26, 2022 19:10
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• 0 votes

1. Community
2. Support Forum
3. Using Google Forms with Box via Zapier

Hi Jeff,  Welcome to the Box Community! Since this integration was developed by a third party, we have limited knowledge on how the integration works, thus I would recommend to reach out to Zapier ...

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• France
• January 26, 2022 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error while editing user

Hi there,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmati...

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• France
• January 26, 2022 18:56
• 0 votes

1. Community
2. Support Forum
3. Need to reset my account to link Box to my RWS account and 2FA.

Hi there,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmati...

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• France
• January 26, 2022 18:52
• 0 votes

1. Community
2. Support Forum
3. Excel Online cannot be saved

Hi Paul,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and it appears you already have an open ticket for this issue with one of our S...

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• France
• January 26, 2022 18:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can,t upload files

Hi Fernando,  Welcome to the Box Community! I'm sorry to hear that you are having issue uploading files, I'm happy to help! Could you try some of troubleshooting tips provided in this article and s...

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• France
• January 26, 2022 18:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi Jero,  I understand that you would like to cancel your subscription and downgrade your account to a Personal Free account. Please go ahead and send an email to Cancellations team at cancel@box.c...

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• France
• January 26, 2022 07:48
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• 0 votes

1. Community
2. Support Forum
3. Lost file

Hi Christopher,  Welcome to the Box Community! Have you tried to search thoroughly within your Box for the missing file? Furthermore, is this file located in a collaborative folder? It may have bee...

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• France
• January 25, 2022 22:46
• 0 votes

1. Community
2. Support Forum
3. Report to find who moved a folder

Hi Dave,  Welcome to the Box Community! If someone moved a folder your organization owns, this should definitely reflect in the User Activity report. Have you tried to rerun the report and perhaps ...

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• France
• January 25, 2022 22:17
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• 0 votes