France

1. Community
2. Support Forum
3. Unable to sign to BOX using my new iPhone 13 running ios 15.1.1. Security code not being received

Hi Ramesh,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• December 13, 2021 21:40
• 0 votes

1. Community
2. Support Forum
3. Why does Box require user to download Box tools each day

Hi Steve,  Welcome to the Box Community! Would you know if the user has reboot restore application? You know those application that sets to restore back the device to the saved configuration? This ...

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• France
• December 13, 2021 21:32
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi there,  Welcome to the Box Community!   This would be something our Cancellations team can assist you with and may require specific account information.     It seems you already have an open tic...

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• France
• December 13, 2021 19:03
• 0 votes

1. Community
2. Support Forum
3. Add Box Sync folder to Favourites on Mac

Hi Manoj,  Welcome to the Box Community! You can follow the instructions on this article from Apple that outlines how to add items to your sidebar, favorites, and desktop. sidebar: Customize the Fi...

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• France
• December 13, 2021 18:59
• 0 votes

1. Community
2. Support Forum
3. downloading

Hi Rick,  Welcome to the Box Community! To confirm, did you download this file from a Shared link or a direct link? If yes, then this is expected behavior as there is no option to move files shared...

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• France
• December 13, 2021 18:52
• 0 votes

1. Community
2. Support Forum
3. Cancel trial account

Hi Mayme,  Welcome to the Box Community! This would be something our Cancellations team can help you with so I went ahead and submitted a ticket on your behalf. Kindly check your email for feedback...

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• France
• December 13, 2021 18:42
• 0 votes

1. Community
2. Support Forum
3. Can I use Relay to send a Sign request?

Hi Derek,  Welcome to the Box Community! This integration between Box Sign and Relay is not available yet however, I checked with our internal team and at a later point, Box Relay will integrate wi...

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• France
• December 10, 2021 22:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Information

Hi Lena,  Welcome to the Box Community! Have you guys tried to check the version history of the affected file? Using the version history, you can download the version of the file or revert to a pri...

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• France
• December 10, 2021 22:29
• 0 votes

1. Community
2. Support Forum
3. Location of the Box folder on Macbook M1 Pro

Hi Eric,  Welcome to the Box Community! Have you checked out this article yet: https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode  B...

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• France
• December 10, 2021 20:38
• 0 votes

1. Community
2. Support Forum
3. Cancelling Trial Account

Hi Fletcher,  Welcome to the Box Community! I'm sorry to hear that you have decided to cancel. To help with your request, I went ahead and submitted a ticket for you with our Cancellations team. Pl...

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• France
• December 10, 2021 20:34
• 0 votes