France

1. Community
2. Support Forum
3. Box folder in finder favorites gone

Hi Everyone,  Welcome to the Box Community! This behavior you reported with Favorites on the latest Box Drive update (v2.24) appears to expected: Existing Favorites will not be carried forward fro...

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• France
• October 21, 2021 18:57
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• 0 votes

1. Community
2. Support Forum
3. External User - Notifications control

Hi Don,  Thanks for reaching back to us. We appreciate you sharing your use case here on how setting up notification for your collaborators would be important. I would highly recommend that you se...

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• France
• October 19, 2021 20:20
• 0 votes

1. Community
2. Support Forum
3. Ownership transfer

Hi Sarfraz,  Welcome to the Box Community and thanks for your post! We apologize but we are unable to perform requests to transfer ownership of a folder in this forum. You would need to contact the...

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• France
• October 19, 2021 21:02
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• 0 votes

1. Community
2. Support Forum
3. Not uploading files on Mac

Hi Trifon,  Welcome to the Box Community! Are you receiving any sort of error message when you edit and save your file to Box? Can you share a screenshot so we can take a look? Best,

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• France
• October 18, 2021 22:43
• 0 votes

1. Community
2. Support Forum
3. Box External User never got an invite

Hi Don,  Welcome to the Box Community! Have the external user checked his spam filter or other email folders? If they can't find the email notification from Box anywhere on their account, please go...

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• France
• October 18, 2021 21:44
• 0 votes

1. Community
2. Support Forum
3. External User - Notifications control

Hi Don,  Welcome to the Box Community! I've actually answered a similar question in another thread here. Unfortunately, this is something that you cannot set-up for your collaborators. Each individ...

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• France
• October 18, 2021 21:39
• 0 votes

1. Community
2. Support Forum
3. Can I respond to an @ direct comment within the comment?

Hi Jennifer,  Welcome to the Box Community!   The feature you are inquiring about is currently not supported with Box comment feature.   I appreciate your feedback and would highly recommend that...

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• France
• October 18, 2021 21:32
• 0 votes

1. Community
2. Support Forum
3. Adding a file description

Hi Blair,  The Folder owner may grant any collaborator with Editor permission and this is usually given to users who needs to make edits on files/ items in a folder. You should see your collaborato...

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• France
• October 18, 2021 21:25
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• 0 votes

1. Community
2. Support Forum
3. I can't sign in to the boxsync app

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• October 18, 2021 21:19
• 0 votes

1. Community
2. Support Forum
3. Can I using the same domain account to join another new plan when I already joined a plan?

Hi Carol,  Welcome to the Box Community! Are you referring to the email domain or subdomain for your account? If its email domain, yes you may, however, if its custom subdomain, I'm afraid the answ...

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• France
• October 18, 2021 21:17
• Edited
• 0 votes