France

1. Community
2. Support Forum
3. Massive Log Files taking up space.

Hi Jukes,  Welcome to the Box Community! Please note that Sync will keep logs for the last 15 days so if you are syncing a large number of files you can expect to see a large log to go with this. T...

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• France
• September 27, 2021 20:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Refund - overcharged

Hi Jed,  Welcome to the Box Community!   This would be something our Billing team can help address and may require specific account information. Its seems you already have an open ticket for this ...

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• France
• September 27, 2021 20:09
• 0 votes

1. Community
2. Support Forum
3. File Upload Failure Message with Two File Versions Created [NetSuite Integration]

Hi All,  Thanks for your posts in the Community! We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this ...

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• France
• September 29, 2021 19:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Content Searching

Hi there,  Welcome to the Box Community! Box Content search feature is currently only available to Business and higher plans as found HERE. "Indexed Text per Document: The Box search index stores...

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• France
• September 27, 2021 19:48
• 1 vote

1. Community
2. Support Forum
3. Please help us

Hi Niels,  Thanks for your post and welcome to the Box Community! Our Billing team can help address this with you so I went ahead and created a ticket for you for an associate to help look into thi...

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• France
• September 27, 2021 19:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Kyndryl vs. IBM ownership transfer

Hi Everyone,  Welcome to the Box Community! The issues that you raised on this thread may require specific account information to resolve. If you do not have a ticket yet, can you please submit a n...

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• France
• September 24, 2021 22:58
• 0 votes

1. Community
2. Support Forum
3. The box folder owner has left IBM

Hi Peter,  Welcome to the Box Community! It's likely that the account was set to "Inactive" thus shared contents are no longer visible to others. Please contact the Primary admin that manages this ...

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• France
• September 24, 2021 22:42
• 0 votes

1. Community
2. Support Forum
3. Cannot use box.net when my VPN is active

Hi James,  Welcome to the Box Community! Can you please make sure to configure your VPM or proxy to allow Box access and follow the steps in this article: Configuring a Firewall for Box Application...

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• France
• September 24, 2021 20:10
• 0 votes

1. Community
2. Support Forum
3. Shortcut to open file on box.com

Hi Ti,  Welcome to the Box Community and thanks for your post in the forum!   Have you checked out this support article on Using Keyboard Shortcuts for Box?   This may be relevant to your problem w...

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• France
• September 24, 2021 20:07
• 0 votes

1. Community
2. Support Forum
3. Lost Folders!!

Hi Eli,  Welcome to the Box Community! Please note that during your account upgrade, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to complet...

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• France
• September 24, 2021 20:04
• 0 votes