France

1. Community
2. Support Forum
3. about indivisual accout

Hi there,  Welcome to the Box Community and thanks for posting! Unfortunately, we don't currently offer the feature you asked notifications.  Also, please be advise that we do not recommend using o...

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• France
• June 25, 2021 20:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to submit request for user migration from other company?

Hi Stamp,  Welcome to the Box Community! Product support team can help with migrating managed users from one Box organization to another. A ticket must be submitted for this request and this will a...

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• France
• June 25, 2021 19:52
• 0 votes

1. Community
2. Support Forum
3. Big issue with Word files.

Hi Cesar,  Welcome to the Box Community! Looking at the error message you shared, the error is thrown by the user's Microsoft office app so it seems its more of an issue with Microsoft app and rath...

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• France
• June 24, 2021 21:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Invoice and Payment section errors

Hi Wendy, I appreciate you testing this on other browser, I've also reached out to our Billing team, and they are now looking into this Thanks for your patience and for bringing this to our attenti...

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• France
• June 24, 2021 21:43
• 0 votes

1. Community
2. Support Forum
3. Box Sync (or Drive) not launching and running on Windows

Hi Luiz,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• June 24, 2021 20:28
• 0 votes

1. Community
2. Support Forum
3. Windows applications becoming unresponsive if interacting with unsynced files

Hi Yuli,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• June 24, 2021 20:22
• 0 votes

1. Community
2. Support Forum
3. Invoice and Payment section errors

Hi Wendy,  Welcome to the Box Community! Have you already tried this on other browsers and check to see if you get the same behavior? By the way, I went ahead and submitted a ticket for you with ou...

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• France
• June 24, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. Remove Box from the Mac

Hi there,  Welcome to the Box Community! Can you follow the steps in this article to uninstall Box Drive from your Mac: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive...

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• France
• June 24, 2021 20:15
• 0 votes

1. Community
2. Support Forum
3. SSO from multiple O365 Tenants

Hi Garrett,  Welcome to the Box Community! I've checked with our specialist and yes this is possible and it will require you to setup a discovery page where users can choose which SSO connection to...

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• France
• June 24, 2021 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. What does the grey "x" mean on a file in Box Drive.

Hi Jnickell,  This is definitely an unusual behavior for Box Drive to show those  "x" icons. Can you please share this to our Product Support team so they can help you further look into it? You ma...

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• France
• June 23, 2021 22:47
• 0 votes