France

1. Community
2. Support Forum
3. Box file link with name and Office application extension

Hi Steven,  Welcome to the Box Community! For security purposes, you cannot create Direct links in Box for .msi and .exe files. It is important to be aware that these file types can be harmful if d...

• View comment
• France
• June 18, 2021 21:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Delete account

Hi Roba,  Welcome to the Box Community! I'm sorry to hear that you no longer want to continue using your Box. If you would like to cancel or delete your Box account, you may follow the steps in thi...

• View comment
• France
• June 18, 2021 19:31
• 0 votes

1. Community
2. Support Forum
3. How to delete older version of file permanently?

Hi Murall,  Welcome to the Box Community! It actually depends on your organization's Trash policy. You organization may have set your Trash to Never auto delete items. OR, they could also be restri...

• View comment
• France
• June 18, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. When I try to update my credit card information, I get the following error message and cannot upgrade.

Hi 白水正剛, Welcome to the Box Community! This will require our Billing team to work directly with and may require specific account information.     It seems you already have an open ticket for this i...

• View comment
• France
• June 18, 2021 19:17
• 0 votes

1. Community
2. Support Forum
3. Billing problems

Hi Jhon, Welcome to the Box Community!   This will require our Billing team to work directly with and may require specific account information.     It seems you already have an open ticket for this...

• View comment
• France
• June 17, 2021 22:15
• 0 votes

1. Community
2. Support Forum
3. Can not update because other user, save copy?

Hi Hans,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

• View comment
• France
• June 16, 2021 21:40
• 0 votes

1. Community
2. Support Forum
3. The box folder owner has left IBM

Hi Anju,  Welcome to the Box Community! If a folder owner has left your organization and you can no longer access a folder this user shared to you, you will need to connect with your Box admin to c...

• View comment
• France
• June 16, 2021 18:56
• 0 votes

1. Community
2. Support Forum
3. Wanna Syncing my live info for box to My App

Hi Zania,  Welcome to the Box Community! If you have custom apps that you would like to connect to Box, please take a look at this article for some guidelines: https://support.box.com/hc/en-us/arti...

• View comment
• France
• June 16, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. Box Relay Question

Hi Amy,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an o...

• View comment
• France
• June 16, 2021 18:46
• 0 votes

1. Community
2. Support Forum
3. Disable popup info messages of web app features for new users.

Hi Ed,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked to disable these popup messages.   If this is something you would like to be able to do, I would...

• View comment
• France
• June 16, 2021 18:44
• 0 votes