France

1. Community
2. Support Forum
3. There are open files that are preventing Box Drive from starting.

Glad to hear that everything is okay now! Thanks for posting in the forum and for using Box,  Stay safe and have a great day ahead!

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• France
• December 08, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. Expired links

Hi Steven,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• December 08, 2022 18:02
• 0 votes

1. Community
2. Support Forum
3. "Something went wrong" error when adding collaborators

Hi John,  Welcome to the Box Community, I'm happy to help! To confirm, are you trying to add multiple collaborators at once in a folder/ file?  If yes, we have previously seen this error in the pas...

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• France
• December 08, 2022 17:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Illustrator files only saving as TMP file causing loss of work

Hi Fabien,  Welcome to the Box Community, I'm happy to help! Do you encounter any sort of error message when saving the Illustrator files in Box? If yes, can you share a screenshot here? Also, do y...

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• France
• December 08, 2022 17:47
• 0 votes

1. Community
2. Support Forum
3. Can I select multiple files from a search result and then bulk/mass download these selected files?

Hi Esteb,  Welcome to the Box Community, I'm happy to help address this! Unfortunately, we don't currently offer the feature you asked about downloading files in bulk from a search result. If this ...

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• France
• December 08, 2022 16:27
• 0 votes

1. Community
2. Support Forum
3. Access removed to a BOX folder I am owner of

Hi Clyde,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue accessing a Box Folder. I checked your profile, and it looks like you are part of an organiza...

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• France
• December 08, 2022 16:25
• 0 votes

1. Community
2. Support Forum
3. why is it so difficult to delete a box account ?

Hi Paul,  Welcome to the Box Community, I'm happy to help! If you wish to delete you Box account, please make sure to follow the steps provided in this article: https://support.box.com/hc/en-us/art...

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• France
• December 08, 2022 16:23
• 0 votes

1. Community
2. Support Forum
3. Disable MFA from my account

Hi there,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• December 07, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. Remove MFA

Hi Jayson,  Welcome to the Box Community, I'm happy to help! I understand that one of your clients in unable to login to his Box account due to MFA. For login issues like this, since this will requ...

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• France
• December 07, 2022 19:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. New user not able to receive confirmation email

Hi Dmitriy,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving a...

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• France
• December 07, 2022 18:14
• 0 votes