France

1. Community
2. Support Forum
3. How long does Box keep preview documents?

Hi Natalia,  Welcome to the Box Community! You may preview your files in Box as long as its stored and supported in Box. Check out this article to learn more about Box Preview: https://support.box....

• View comment
• France
• January 07, 2021 18:56
• 0 votes

1. Community
2. Support Forum
3. SMS Text Authentication

Hi Linda,  Welcome to the Box Community! This SMS code is entered after you've entered your username and password to further verify your identity before granting access to your data. We offer two-f...

• View comment
• France
• January 06, 2021 20:08
• 0 votes

1. Community
2. Support Forum
3. Cannot upgrade to Box Business

Hi Takehiro,  Welcome to the Box Community! This will require Box Billing team to work directly with you. I've gone ahead and created a ticket for you so that a Billing associate can work directly ...

• View comment
• France
• January 06, 2021 19:03
• 0 votes

1. Community
2. Support Forum
3. How can I reactivate an expired link?

Hi Roopa,  Welcome to the Box Community! Unfortunately, there's no way to reactivate the expired shared link, you will need to generate a new link and share it again to your users. Check out this a...

• View comment
• France
• January 06, 2021 19:01
• 0 votes

1. Community
2. Support Forum
3. All Folders Have Disappeared

Hi Melanie,  Welcome to the Box Community!    This would be something our Support team would like to investigate with you and may require specific account information.   It seems you already hav...

• View comment
• France
• January 06, 2021 18:50
• 0 votes

1. Community
2. Support Forum
3. Does box support MBV files?

Hi Shakira, Welcome to the Box Community! You can upload almost anything to Box to store in your account, however, to see file types that can be previewed, you may check out this article: https://...

• View comment
• France
• January 05, 2021 23:10
• 0 votes

1. Community
2. Support Forum
3. Box Drive not installing on BigSur

Hi Sylvia,  Welcome to the Box Community! Please check out our message and answer in other thread regarding this issue: https://support.box.com/hc/en-us/community/posts/360051323454-Box-Drive-s-sy...

• View comment
• France
• January 05, 2021 19:46
• 0 votes

1. Community
2. Support Forum
3. Finding the file path in an open document

Hi Libby, Welcome to the Box Community! File path is basically the directory of where your file is located in your Box account. Here's an example: If you login to your account in Box.com and open ...

• View comment
• France
• January 05, 2021 19:31
• 0 votes

1. Community
2. Support Forum
3. Can i add a group email adress or only indivual email addresses?

Hi Jelle,  Welcome to the Box Community and thanks for posting! Using a group email to a single Box account would be against our Terms of Service so we do not recommend this. 3. YOUR ACCOUNT...Only...

• View comment
• France
• January 04, 2021 21:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. selecting the D drive for storing Box related files

Hi Vance,  Welcome to the Box Community! Users are now able to change the Box Drive folder location but please take note that you're only moving the location of the Box Drive mount point. The cache...

• View comment
• France
• January 04, 2021 20:51
• 0 votes