France

1. Community
2. Support Forum
3. Change Business Address

Hi Les,  Welcome to the Box Community and thanks for your participation in the forum! It seems you have successfully opened a ticket for this request to update your billing information with our Bil...

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• France
• November 26, 2020 19:52
• 0 votes

1. Community
2. Support Forum
3. FTP using lftp doesn't work (certificate issue)

@Mark, thanks for sharing your insight on this issue and for trying to help! @Christopher, I'm glad to hear that this has been addressed and that lftp works again as expected. Thanks All for your p...

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• France
• November 25, 2020 18:47
• 0 votes

1. Community
2. Support Forum
3. "Couldn't save automatically" error

Hi Ilene,  Welcome to the Box Community! This will require our Box Support team to work directly with you to investigate and may require specific account information.  I've gone ahead and created a...

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• France
• November 25, 2020 18:34
• 0 votes

1. Community
2. Support Forum
3. Downloading through Wget

Hi Alex,  Welcome to the Box Community! You can only download a file in a shared link if the download option was enabled by the owner of the link, otherwise it may have disabled for a reason. I sug...

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• France
• November 24, 2020 23:08
• 0 votes

1. Community
2. Support Forum
3. Anyway to tell the data a Managed User was given access?

Hi there,  Welcome to the Box Community! Box Admins may run a "User Activity" report to easily identify the accounts created and added through the Admin Console. Here's how to run this report: Log...

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• France
• November 24, 2020 20:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2 Factor Authentication - No SMS code

Hi Holger,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created ...

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• France
• November 24, 2020 20:26
• 0 votes

1. Community
2. Support Forum
3. FTP using lftp doesn't work (certificate issue)

Hi Christopher, Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• November 23, 2020 22:03
• 0 votes

1. Community
2. Support Forum
3. Photograph properties

Hi Phil,  Welcome to the Box Community! To clarify, when you say "the date and time taken" are you pertaining to the created timestamp of your photographs? The timestamps which you see in the prope...

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• France
• November 23, 2020 22:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. MS Word documents blacked out when previewing

Hi Ted,  Welcome to the Box Community! Can you try the following initial steps and see if it'll fix the issue for you?: Clear cache and cookies for your browser. Here is an article that walks thro...

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• France
• November 23, 2020 21:10
• 0 votes

1. Community
2. Support Forum
3. Box Space limit is incorrect and I cant upload files

Hi Rob,  Welcome to the Box Community!  This would be something our Support team would like to investigate with you and may require specific account information. It seems you already have an open t...

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• France
• November 23, 2020 21:02
• 0 votes