France

1. Community
2. Support Forum
3. Collaborators can't save

Hi Ben,  Welcome to the Box Community! This will require our Box Support team to work directly with you in investigating why you are seeing this error message. I've gone ahead and created a ticket ...

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• France
• October 08, 2020 22:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Creating "Direct Links"

Hi Coreen,  Welcome to the Box Community! Direct URL is indeed a premium feature that is available to any paying account (personal pro and higher plans). Let us know how else we can help and if you...

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• France
• October 08, 2020 21:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. submit request doesn't allow me to submit request

Hi Abob,  Welcome to the Box Community! Have you checked out this KB article on Understanding Box File Timestamps? This may be relevant to your problem with the next steps! And indeed, using Box wi...

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• France
• October 08, 2020 20:33
• 0 votes

1. Community
2. Support Forum
3. Box Folders sometime not automatically Syncing

Hi Victor,  Welcome to the Box Community! If a user have content that appears in Box but is not appearing locally, the parent folder may be "partially synced". When a parent folder is partially syn...

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• France
• October 08, 2020 20:19
• 0 votes

1. Community
2. Support Forum
3. Bug Report

Hi William,  Welcome to the Box Community! We appreciate you sharing your use case here. We've gone ahead and forwarded your feedback to your product team for Box Drive. For any product feature req...

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• France
• October 08, 2020 20:09
• 0 votes

1. Community
2. Support Forum
3. can't upgrade!!!!!!

Hi Norman,  Welcome to the Box Community! I've gone ahead and created a ticket for you so that a billing representative can work directly with you on looking into this. Please check your email for ...

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• France
• October 08, 2020 18:59
• 0 votes

1. Community
2. Support Forum
3. Error updating xx items

Hi Mike,  Welcome to the Box Community! This will require our Box Support team to work directly with you in investigating why you are still seeing those error messages. I've gone ahead and created ...

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• France
• October 08, 2020 18:56
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade plan from Individual to Personal Pro

Hi there,  Welcome to the Box Community! I've created a ticket for you and one of our billing representative will reach out to you to help address the issue you encounter here and help with your up...

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• France
• October 07, 2020 21:34
• 0 votes

1. Community
2. Support Forum
3. Offline Files (original, not preview) Location on Android

Hi there,  Welcome to the Box Community!This is expected. Offline files are inside the Box app's private internal storage so users should not be able to access these files with any other apps besid...

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• France
• October 07, 2020 21:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. My bOX is not starting

Hi Aleksandar,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• October 07, 2020 20:12
• 0 votes