Aira

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Recent activity by Aira Recent activity Votes
  • Official comment
    1. Community
    2. Support Forum
    3. Box Not Syncing on M1 Mac Studio

    Hi there,  Welcome to the Box Community!  For Box Sync, you need to manually mark the files for sync. To do that, please see this article: https://support.box.com/hc/en-us/articles/360044196393-Mar...

  • Official comment
    1. Community
    2. Support Forum
    3. ReEset Storage Space

    Hi there,  Welcome to the Box Community!  I have cleared your storage and it should be updated on your end now. Please refer to this link for reference as to why this issue happens: https://support...

  • Official comment
    1. Community
    2. Support Forum
    3. incorrect free space

    Hi there,  Welcome to the Box Community!  I have cleared your storage and it should be updated on your end now. To check why this issue often occur, please check this article: https://support.box.c...

  • Official comment
    1. Community
    2. Support Forum
    3. How To Locate Administrator

    Hi there,  Welcome to the Box Community!  To check who your Admin is, kindly login to the account and go to Profile. Under Account you'll be able to see the Admin on the bottom part of the screen. ...

  • Official comment
    1. Community
    2. Support Forum
    3. Missing Folders

    Hi there,  Welcome to the Box Community!  I would suggest to directly communicate with the owner of the folder to check if the files are still in Trash. Here's an article to that will help you mana...

  • Official comment
    1. Community
    2. Support Forum
    3. Email address change

    Hi there,  Welcome to the Box Community!  Based on the email you've provided, it has an active account in our system. You need to change that email email address to that account first before you ca...

    1. Community
    2. Support Forum
    3. Files Not Syncing

    Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

    1. Community
    2. Support Forum
    3. Unable To Change my primary box account Email Address

    Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

    1. Community
    2. Support Forum
    3. Payment info

    Hi there,  Welcome to the Box Community! This issue should best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates.  Thanks!

  • Official comment
    1. Community
    2. Support Forum
    3. Storage limit reset COMPLETED

    Hi there,  Welcome to the Box Community!  I have fixed your account storage and it should be updated on your end now.  Thanks!