Invalid Authenticator Code

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Richard Gibbs

• 31 octobre 2022 17:09

Hello,

  I have scanned the QR code to setup the 2step authenticator process, I get the correct 6 digit code, I have setup the time zone to Canada.  Still says invalid code.  What am I missing to have this work?

 

Thanks,

Rich

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  France

  • 31 octobre 2022 21:22

  Hi Richard, 

  Welcome to the Box Community, I'm happy to help!

  Can you please check the time settings in your phone as time mismatches can cause issues with code verification? If you are using apps such as Google Authenticator app, this support article from Google might help on how to correctly sync your time on your Authenticator app: https://support.google.com/accounts/answer/185834?hl=en

  If you are still having issues even after trying these tips, please let us know so we can further assist you.

  All the Best, 

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