Asking to run script to correct the used space count

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Enrico Ferro

• 5 novembre 2022 09:36

How may I ask the support to run the script to correct the used space count: even without any file it shows 50% space used. 

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  Aira

  • 6 novembre 2022 23:10

  Hi there, 

  Welcome to the Box Community. I am happy to help! 

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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  Enrico Ferro

  • 7 novembre 2022 11:50

  Thank you very much... :)

  Regards

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  Enrico Ferro

  • 21 novembre 2022 18:25

  Hi there, I'm really sorry and disappointed... my space appear full again, but it isn't...

  It should be used for about 30gb... 

  So please can you run the script to correct the used space count: 

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