Update keeps failing. Logs sent.

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William R Reinus, MD

• 18 novembre 2022 17:58

Dear Sir/Madam,

For the last several weeks, every time my computer reboots and Box starts, I receive a message that there's a newer version of Box and update is required.  When I try to do the update, it fails, and it asks me to retry or start a ticket.  Well, after multiple retries, I thought I'd better start a ticket.

 

Please help me get this corrected.

 

Wil Reinus

 

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  France

  • 18 novembre 2022 21:04

  Hi William, 

  Welcome to the Box Community, I'm happy to help!

  Sorry to hear about the trouble with Box Drive updates. To resolve this, please follow the steps provided in this article to 'Manually Reset Box Drive':

  https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044

  Let us know how it goes and if you have any questions!

  All the Best, 

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