Lost Authenticator App

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Daniel Lee

• 20 décembre 2022 19:01

Need to setup authenticator app on new phone. I'm in my account now. Deleted authenticator app under 2 step verification. Got an email that it was turned off. Selected phone SMS as a method and it kicked back saying my phone number is invalid. I selected email method and it kicked back saying my email is invalid. Selected authenticator app and it won't generate a new QR code. If I hit reload on the webpage, it shows that I have an authenticator app and have to go through the steps of deleting again.

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  Aira

  • 20 décembre 2022 22:37

  Hi there, 

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for your and kindly check your Inox for updates. 

  Thanks!

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