My Box colleagues box is not longer inititialising
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She has tried all of the options suggested please raise a ticket and contact her
on [personal information--redacted]
thanks
Jennie
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Hi Jennie,
Welcome to the Box Community, I'm happy to help!
This would be something Product Support team would like to investigate with you and may require specific account information.
I see that the affected user already have an open ticket for this issue with Support, and our representative is now investigating, please continue working with them and advise the user to check her email for updates.
All the Best,
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