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Storage Reset

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Peter Cerling
I have zero files in my box account but it says I am using 10 of 10GB. Please reset my storage used to the correct amount. Also, there used to be a way to send a direct support ticket over this issue but it doesn't seem to be there anymore. Is there a way to send a direct ticket about this rather than having to post in a forum? Thanks.
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  • AJ

    Hi Peter,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Peter Cerling

    Thank you for running the script. I've had to make this request multiple times in the past and the Box team has always promptly responded. I appreciate that.

    The article you linked to, which I've read before, only sends me back to these forums to ask for help. My guess is that's the best way to get help now. Thanks!

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  • Ni

    Hello, for me it's the same issue. 18 GB occupied with not a single file. Can you please have a look for me too?

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  • Ni

    Can somebody help?!

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