Removed Mounted Drive from Sidebar (MAC)

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  • France

    Hi Kirsten, 

    Welcome to the Box Community, I'm happy to help!

    To clarify, are you trying to configure the location of Box Drive folder on your Mac?

    Could you tell us what MacOS are you on and a screenshot of how your Box Drive appear and if you encounter any sort of error message when working in Box Drive?

    I look forward to hear from you!

    Best Regards, 

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  • Kirsten Burgess

    Thanks France - I appreciate the help.  I've taken a screenshot which I hope clarifies.  

    I am on MAC OS 12.5.1 and no errors right now working on the drive.

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  • France

    Hi Kirsten, 

    Looking at the screenshot, I see your Box Drive is on FPE mode, and one of the changes noticed on this mode is Box is now available under "Locations" in Finder.

    Can you try to quit Box Drive from the menu bar and then restart the application, and see if that helps? If that doesn't resolve the issue, please try force-quitting Finder and then re-start it and see if Box Drive populates in Locations.

    Best, 

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  • Kirsten Burgess

    It did not work:-(.  Any other suggestions?

    I relaunched the Finder (there was not an option to quit)

    Kirsten

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