Accessing shared files/folders

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9 janvier 2023 19:56

Collaborators have shared files/folders with me, however when I click on the link to the folder I receive an error message that Box "can't locate what I am looking for" - how could this be resolved? Maybe an error with set-up or admin controls to guarantee my access to these folders?

Thank you!

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5 commentaires

Angela Anderson

9 janvier 2023 21:55
I am logged in and cannot access files. Please advise. Here are the links given to access. https://app.box.com/folder/0 https://app.box.com/s/fjipjrkovleud46d5cf8gfxwnxjuwx11
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Aira

10 janvier 2023 00:54
Hi there,

Welcome to the Box Community!

It looks like the files were shared privately. I would suggest to directly contact the owner of the files and have them check the shared settings. You may refer to this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links

Thanks!
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Lydia Landim

11 janvier 2023 21:38

Modifié
Hi - this recommendation has not solved my issue. The owner has reviewed settings and confirmed access was granted to me. When I attempt to access the folder through the link this is what I get.
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patricija bozic

8 juin 2023 14:57
Hey, i have web link to access shared files, but it won’t load. Please can you check it?
https://app.box.com/shared_item/https%3A%2F%2Fapp.box.com%2Fs%2F62ins1raa7nlxm4te5y2pc995kb3uun4/browse/18346904943
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Sandra Perez

21 juillet 2023 20:36
A collaborator has shared a folder with me. I click on their link to "GO TO FOLDER" and it brings me to a blank "ALL FOLDERS" screen. I have never used Box Before so there are no other folders in this screen.
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