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no box icons showing on mac desktop Box app

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joanna pratt

Hi there, I have no icons showing up on the Box desktop app (on a mac). Why is this and how can I tell if the files and folders are in the cloud or also stored offline?

Thanks.

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  • France

    Hi Joanna, 

    Welcome to the Box Community, I'm happy to help!

    If icon overlays and/or the context menu are not visible in Box Drive on your Box, please try disabling and then re-enable Box Drive's Finder extension.

    To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.

    Hope that helps! Thanks for posting and let us know if you have any questions.

    Regards, 

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  • joanna pratt

    Thank you. That worked a treat.

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