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Online folders not syncing with local folders

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Jason Solis

I help manage our team's Box account and we have several team members who use Box via the online webapp while others use Box via their local folders. 

We've had issues where the team members using their local folder will move, edit, or delete a file/folder, but this does not get reflected in the online version. We tested this today when a team member deleted an old version of a file, but I was still able to view the file in the online version.

Very frustrating and we'd like to understand how to fix the issue.

Thanks!

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  • AJ

    Hi Jason,

    Welcome to the Box Community! I'm happy to help.

    Please have the user so through these steps to further troubleshoot the issue.
    • quit and restart sync
    • log out and back in
    • unmark/remark folders
    • retry all' on error pop up
    • uninstall/reinstall potentially

    Does everyone have their Box Sync updated to the latest version?

    Uninstall/reinstall Box Sync

    Follow the link below:
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