"Upgrade to a newer version of Box" message repeatedly comes up just after I installed the new Box drive

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Nao Inoue

• 2 février 2023 04:27

I got a message saying "Upgrade to a newer version of Box. Your system is running an old version of Box. Visit the Box web site to download and install the latest version.". Thus I uninstalled the Box drive application, downloaded and installed the Box Drive (for Mac) through the Box web site, but immediately after installing it, the same message "Upgrade to a newer version...." comes up. Can you help me how to solve it?  I use Mac Ventura 13.2

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  Aira

  • 3 février 2023 00:01

  Hi there,

  Welcome to the Box Community! 

  I suggest to manually reset Box Drive. Please check this article:https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Thanks!

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  Nao Inoue

  • 3 février 2023 02:48

  Hi, I tried "To manually reset Box Drive on a Mac (File Provider Extension mode)" and it worked. Thanks for your support!

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