Won't allow BOX to install on computer

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Mathew Revell

• 6 février 2023 14:04

I keep getting this message when trying to install BOX.  I uninstalled because it stopped working and now cannot reinstall.  I also cannot upload any files on the web version.  I am in Saudi Arabia on a mobile network.

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• 

  Aira

  • 7 février 2023 23:33

  Hi there, 

  Welcome to the Box Community! 

  Please try this troubleshooting steps below and let me know how this goes!
  
  

  • Click Start and search for Internet Options
  • Go to the Advanced tab
  • Scroll down to the TLS options.
  • Please disable TLS 1.0 and enable both TLS 1.1 and TLS 1.2

  
  More about TLS can be found here.

  Thanks!

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