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Files won't open on my Mac

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Bamidele Ali

When I login in to Box online and try to open a file using a desktop app right from the site this is the error I receive.  Can you help with this?

"We can't open 'JDA Resourcing Analytics.xlsx' from Box. Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions."

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  • Bamidele Ali

    I have also installed Box tools but the files still won't open..

     

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    Let me open a new case to help with your issue. I'll have someone to email you and please keep an eye to your email. 

    Thanks for posting! 

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