Box Drive cannot update and uninstall

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Ishikawa Tetsuya

• 9 février 2023 05:40

When Windows10 machine wake up, appeared "cannot update BoxDrive".

So I try uninstall BoxDrive, had error "Not exist BoxDrive Installer ver.2.28.292.msi".

How can I do?

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• 

  AJ

  • 13 février 2023 15:28

  Hi Ishikawa,

  Welcome to the Box Community! I'm happy to help.

  Can you please follow these steps:

  1. Quit Box Drive if it's running

  2. Navigate to the location below and run (double-click) on the clean_box_desktop_artifacts file:

  Windows: C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat

  3. Re-launch Box Drive and you will be prompted to login. Box Drive can be launched from:

  Windows: C:\Program Files\Box\Box\Box.exe

  Instructions on updating Box Drive can be found here:

  https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Best,

   

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