Box trying to sync a file that doesn't exist

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Box User

• 11 février 2023 03:37

Every time I start my computer, I get a notification saying that a long-ago deleted file can't be synced. If I click on "show" on the notification, nothing happens...because the file doesn't exist! 

I thought I would be clever and create a new file with the same name as the deleted one, but Box wouldn't be fooled. I still get the same notification. 

Is there any way to stop this notification from popping up?

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  Aira

  • 14 février 2023 23:34

  Hi there, 

  Welcome to the Box Community! 

  I would like you to please uninstall the app, please see step below:

  https://support.box.com/hc/en-us/articles/360043697434-Uninstalling-Box-Sync-Manually

  And once done, I would suggest to install Box Drive instead. 

  Thanks!

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