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Enterprice users no longer can login

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FILIPPAS KOLIAKIS

Hi,

I'm writing this on behalf of one of our Enterprise customers. There are several users who lo longer can log into box account. Their concern is that  their account is deactivated and data will be lost. Also they no longer can log into this site, that's why I'm writing this post.

Would someone from from support contact me to discuss this?

It's not possible for me to open a support Case because I don't have a direct support with box.com. So, going to Support > Contact Support isn't working.

Regards,

Filippas

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  • Rona

    Hi Filippas, 

    Welcome to Box Community! 

    I just opened a new ticket and someone from Product Support will assist you through email. Please keep an eye to your email and Product Support team will get in touch shortly. 

    Thanks for posting! 

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