Box integration issues causing password error

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Douglas Lee

• 24 février 2023 09:23

Hi, I signed up for my box account with my google account

I'm trying to access a file that has been shared to me to collaborate with. However because the collaboration requires a password, I'm experiencing an issue

When I try to set-up the password, it says that there's an error "There was a problem changing your password."

Is there any turn-arounds for this? Thank you

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  Aira

  • 28 février 2023 02:24

  Hi there, 

  Welcome to the Box Community!

  From what I can see on my end, the account has been deactivated. To continue with the assistance, I have created a ticket for you and kindly check your Inbox for updates. 

  Thanks!

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  Ismael Arroyo

  • 20 mars 2023 16:36

  Hi, I have exactly the same issue. Can you help me to set up a password in an account that was created using Google? When I try to set a password in https://app.box.com/account I get the "There was a problem changing your password." error as in the screenshot in https://support.box.com/hc/en-us/community/posts/13826416506131-Can-t-access-a-shared-folder-due-to-weak-password

  Thanks

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  Madubuike Okafor

  • 23 mai 2024 22:27

  Hi Aira may I please have your help with this too? I am experiencing the same problem when trying to create a password. Thanks!

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