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Cannot download file of 14GB

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Jiang, Wan-Jheng

I would like to download a ZIP pack of about 14GB that my colleagues shared with me but it kept failing. The info showed as "Failed - No file". Is it the problem among the system or the ZIP pack itself? Thanks. 

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    Our dedicated team are continuously working to address your download issue. Please continue to work with our specialist using your existing ticket. 

    Have a wonderful Monday! 

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