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Trouble opening files on Box

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Margaret Urwin
This problem has arisen recently. Sometimes large files take several minutes to open but at other times they don't open at all. My internet speed is not the issue - I have checked it. Can you help, please?
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  • Aira

    Hi there,

    Welcome to the Box Community!

    For me to check, may I please have the following: 

    • Does it show any error message? If so, please provide a screenshot.
    • How big is the size of the files? 
    • Does it only happen on a specific file type or all of the file type?

    Looking forward in assisting you.

     

    -1
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