Box Status

Can't access client files

Répondu
S’abonner
New post
Jill Benjoseph

Hi,

My client shared art files with me via box but I can't access them. Is it?

1. My membership only allows internal sharing?

2. My box account is under but she sent it to which is an alias. Is that the problem?

0

Commentaires

3 commentaires

Date Votes
  • Rona

    Hi Jill,

    Welcome to Box Community! 

    I'm happy to help with your file sharing query. Can we begin by confirming how did your colleague shared the file? Is it through collaboration invite or shared links? 

    Let us know in the Community how we could further assist, 

    0
    Actions pour les commentaires Permalien
  • Jill Benjoseph

    It said: "I'd like to share my files with you on Box."
    Go to File

    0
    Actions pour les commentaires Permalien
  • Rona

    Hi Jill, 

    Happy Friday! 

    In order to have us from the Community to help, can you attach a screenshot? 

    We'll await for your reply! 

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.